Billing & Stripe

goClaw billing is handled through Stripe. Your subscription includes a monthly platform fee plus metered overage charges for usage beyond your tier's baseline.

How billing works

1. Subscription (monthly platform fee)

When you sign up, you start a Stripe subscription for your chosen tier. The platform fee is charged on a recurring monthly basis to the card on file.

• Billing date: Same day each month as your signup date
• Proration: Upgrades are prorated to the next billing date; downgrades take effect at period end
• Trial period: 14-day free trial on Starter and Growth tiers (no credit card required to start)

2. Metered overage (usage above baseline)

At the end of each billing period, goClaw reports your usage to Stripe. Any consumption above your tier's baseline is added as overage line items on your invoice.

Example invoice — Growth tier, medium-heavy month:

Platform fee (Growth)              $249.00
─────────────────────────────────────────
Overage: 8M extra tokens           $16.00
  (above 20M baseline, at $2.00/M)
Overage: 1,200 extra emails         $1.44
  (above 5K baseline, at $1.20/1K)
─────────────────────────────────────────
Total                              $266.44

3. Payment

Stripe charges your card on file after the invoice is finalized (typically 1–2 days after billing period close).

Stripe setup

When you create an account on goClaw, you'll be prompted to enter payment details via Stripe's embedded payment form. We support:

• Credit and debit cards (Visa, Mastercard, Amex, Discover)
• ACH bank transfer (US only, Growth and Scale tiers)
• Wire transfer (Enterprise only)

We never store card numbers. All payment data is handled by Stripe and stored in Stripe's PCI-compliant vault.

Invoice access

Invoices are available in the admin dashboard under Settings → Billing → Invoice History. Each invoice is downloadable as a PDF from Stripe.

You can also download all invoices via the Stripe Customer Portal (link in the billing dashboard).

Updating payment method

Go to Settings → Billing → Payment Method in the admin dashboard, or use the Stripe Customer Portal link. You can add a new card, remove old ones, and set a default.

Failed payments

If a payment fails:

1. Day 0: Payment fails. Stripe retries automatically (3 attempts over 7 days).
2. Days 1–7: Your agent continues running normally. You receive an email notification.
3. Day 7: Final retry fails. Your account is marked past_due. Agent enters limited mode (outbound paused, inbound still processed).
4. Day 14: If payment still not resolved, agent is suspended. Inbound messages queued.
5. Day 30: If no payment received, subscription is cancelled. Data retention period begins.

To reactivate a past-due account: update your payment method in the billing dashboard. Stripe retries immediately.

Cancellation

You can cancel at any time from Settings → Billing → Cancel Subscription or by contacting support@getindigo.ai.

Cancellation takes effect at the end of the current billing period. Your agent continues running until the period ends.

Data retention after cancellation

After cancellation:

• Day 0–90: All data retained. You can reactivate your account at any time and resume immediately.
• Day 91: CRM contacts, threads, notes, knowledge files, and agent configuration are permanently deleted.

Export before cancelling. Use the export tool in the admin dashboard to download your CRM and knowledge data before your retention window closes.

# Export everything via CLI
npx @clawrm/cli export --format csv --output ./my-export
npx @clawrm/cli knowledge export --output ./my-knowledge

Upgrading and downgrading

Upgrade

Upgrades take effect immediately. You're prorated for the remainder of the billing period at the new tier rate.

To upgrade: Settings → Billing → Change Plan in the admin dashboard.

Downgrade

Downgrades take effect at the end of the current billing period. Your usage limits and features remain at the current tier until then.

Note: If you're currently above the lower tier's limits (e.g., 3 agents on Growth, downgrading to Starter with 1 agent limit), you'll need to deactivate agents before the downgrade takes effect. The admin dashboard will warn you.

Enterprise billing

Enterprise customers receive:

• Custom contract (MSA + Order Form)
• Invoice-based billing (net-30 or net-60 terms)
• Custom usage thresholds
• Quarterly usage reviews

Contact stefan@getindigo.ai to begin an Enterprise conversation.

Stripe webhooks (for developers)

If you're integrating goClaw billing with your own systems, you can register a webhook endpoint to receive billing events:

Event	Meaning
invoice.payment_succeeded	Monthly payment collected
invoice.payment_failed	Payment failed, retry in progress
customer.subscription.updated	Tier change or renewal
customer.subscription.deleted	Subscription cancelled

Register your endpoint at Settings → Developer → Webhooks.

Tax

goClaw charges are exclusive of applicable taxes. Depending on your jurisdiction, sales tax or VAT may be added to your invoice. Stripe handles tax calculation automatically based on your billing address.

EU/UK customers: Enter your VAT number in Settings → Billing → Tax to apply business VAT treatment.

Questions?

For billing questions or disputes, email billing@getindigo.ai. We respond within one business day.